Unprofessional service delivery for a live in maid, and by Ms Carol who handle the maids. Not recommend at all.

i highly recommend it to any one as they are a very good company with professional management .. as any problem happens, they deal with it immediately .. also lady called Donna she is perfect in dealing with kids and home work at the same time.

I have been using Master Falcon for a year and a half and only have good things to say about the service I have received. My nannies are very loving and diligent. Carol is always available to solve any problems that arise, and has been supportive in ensuring that all matters are resolved in an amicable and respectful manner. I wish them well, and will continue recommending them to friends & family.

My review is based on 2 different live-in fulltime maids that we received from Master Falcon. After a discussion with Carol (Master Falcon live-in maid handler) about our maid requirements, the maid she provided us was let go after 1 month due to issues such as personal hygiene, inattentive and inability to follow instructions, and not being a capable nanny with children. When Carol was contacted regarding those issues, instead of fixing the issues with the maid, she decided it was better to give several excuses on behalf of the maid to us which sparked further issues leading to changing the maid as per the contract. Second maid came to us energetic and ready to work, her second day was her day off where they all meet together for a Christmas party along with Carol. She came back that day coughing all night and the following day she was sick and can't finish her daily work or attend to our son. Carol as usual decided it was better to blame it on the weather and mentioned that "She came to us feeling fine". Overall experience and impressions of Master Falcon is that they are unprofessional and the workers they provide are not fit or trained to their respective work. I would advise if you're desperate to hire one of their maids, to sign a 6-month contract rather than getting stuck for a longer period and have to face the same issues as we have.

Master Falcon have an amazing service, very efficient and hardworking. Staff are very well trained. I highly recommend them. I have been with them for two years now and have no regret.

I am a customer of master falcon for almost 2 years now, my family and myself really loves Laura. She is so kind to my kids, and always takes a good care of them. She is so responsible, caring and trustworthy woman.

I have been using them for 2 years now and Ive been really happy with their level of professionalism and customer care. Carol is very understanding and has been lovely to work with. We love Alicia she is so wonderful!!

Good experience to work with mater Falcon they have professional cleaner I tried Isabel she so kind and good

I have being using the maid service for 2 weeks now, and I am very happy and satisfied. The manager Carol is very flexible and my maid Isabel is really kind, discreet and keeps herself busy. Definitely reccomend.